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BUSINESS · GLI COURSE

Business & Office Operations

Prioritize tasks, manage records and communicate decisions clearly.

TWO-WEEK COURSE · SELF-PACED

Your route to completion

Follow the 14-day plan or move faster. Pass every five-question checkpoint at 80% before taking the final. You can skip the lessons and try the checkpoints if you already know the material.

0 / 5 checkpoints passed
Open the two-week study plan
  1. Day 1 · Meet the field and set your goal
  2. Days 2–3 · Module 1: learn, practice, checkpoint
  3. Days 4–5 · Module 2: learn, practice, checkpoint
  4. Days 6–7 · Module 3: learn, practice, checkpoint
  5. Days 8–9 · Module 4: learn, practice, checkpoint
  6. Days 10–11 · Module 5: learn, practice, checkpoint
  7. Day 12 · Work through the scenarios without notes
  8. Day 13 · Review feedback and revisit weak areas
  9. Day 14 · Final exam and certificate

Allow 30–60 minutes per study day for reading, practice and review. The schedule is a guide; there is no forced waiting period.

Watch · Plan the work

Narrated GLI lesson with English captions. After watching, practice the scenario and take the checkpoint.

Open the slide-by-slide lesson
LESSON PRESENTATION · 1 / 8

Plan the work

Task planning starts with deadlines, impact and dependencies. A small task may be urgent because another person cannot proceed without it. A large task may be less urgent if its deadline is distant. Confirm conflicts with the person assigning priorities rather than silently moving a deadline. Divide work into actions with an owner and expected completion time. Keep the plan visible in the approved system and update it when a dependency changes.

Read at your pace or use your device’s voice narration.

Plan the work

Your goal: Apply the lesson to a realistic situation and explain your decision.

Task planning starts with deadlines, impact and dependencies. A small task may be urgent because another person cannot proceed without it. A large task may be less urgent if its deadline is distant. Confirm conflicts with the person assigning priorities rather than silently moving a deadline. Divide work into actions with an owner and expected completion time. Keep the plan visible in the approved system and update it when a dependency changes.

Deadline conflicts need a decision from the responsible person. Explain the impact and dependencies so priorities can be adjusted deliberately.

Dependencies can make a short action important. Prioritize using impact and timing rather than task size alone.

A task should be clear enough for the owner to begin and for others to know when it is complete.

Plans should reflect current information. Notify affected owners early so they can adjust work and expectations.

A practical priority decision considers consequences and timing. Clarify competing demands instead of relying on pressure alone.

FINAL CHALLENGE

Earn your final exam unlock

50 questions drawn from a 200-question bank. Score at least 80% to earn your gold-seal GLI Certificate of Completion. Retakes prioritize questions you have not seen.

Pass all 5 checkpoints first. 5 remain.

Continue your study

GLI certificates recognize GLI online course completion. They do not award college credit, accreditation, or a professional license.